The vast majority of what Disney does is of a high quality.  The only real blot is the decline of their live action television shows.  Yeah they have some movie misses but given the vast majority of movie hits, I can't really be persuaded to hold that against them.
There is a college program that people frequently do, that might be what the person did.  Basically, they come in, get housed, and have a job on property doing whatever.  Jobs range in anything from lifeguarding, children's activities, food, to more serious things.  Just depends on what you have to offer.  I don't think it is required to get a job there but I think it is one of those deals where it certainly helps.  But they can't really expect everyone to have wanted to take a semester off to work there before moving onto the real world.
I'm not a huge Disney apologist, Sslokt.  I know people that have had bad experiences.  But as a company, I just can't find a real  reason to fault them.  They just do too much good lol.